This article provides a description of the Days to Lock report on the iGo Dashboard.
This report can be found in the iGo Dashboard on the High Level iGo Activity Tab. For more information about changing reports see, How do I access different reports and Which iPipeline products can I report on.
This report shows the number of days from the time the case was started to when it was locked. A start is defined as anytime an agent begins a new iGO case. A lock is flagged when the e-App is placed in good order and locked in the “validate and lock” section of your e-App.