Report – Cases Started


This article provides a description of the Cases Started report on the BGA iGo Dashboard.

Report Description

This report can be found in the iGo Dashboard on the Quick Look Tab.  For more information about changing  reports see, How do I access different reports and Which iPipeline products can I report on.

This report shows the started cases for the selected date range.  A start is defined as anytime an agent begins a new iGO case.  A lock is flagged when the e-App is placed in good order and locked in the “validate and lock” section of your e-App.  A submit is flagged when all signatures have been obtained and successfully sent to the the Date Dimension filter to choose your Start and End dates.