This article provides a description of the Cases Started report on the BGA iGo Dashboard.
This report shows the started cases for the selected date range. A start is defined as anytime an agent begins a new iGO case. A lock is flagged when the e-App is placed in good order and locked in the “validate and lock” section of your e-App. A submit is flagged when all signatures have been obtained and successfully sent to the carrier.se the Date Dimension filter to choose your Start and End dates.